Frequently Asked Questions

We've listed the most commonly asked questions below. If you have any queries, please feel free to contact us
Consumers
Frequently asked questions for consumers
How do I get started?

To get started, submit the form on the Consumer page. Somebody from our team will review your details and get in touch with you via email or phone.

What if I am not in Mumbai or Pune?

Currently, we are only able to support deliveries in Mumbai or Pune. If you are from another location, please do let us know so that we can try to expand to your location in the future

What fruits and vegetables are available?

Selection varies according to season and location. Once we receive your information, we will reply to you and share a list of available fruit and vegetables.

How do I know the quality will be good?

We take care to ensure that every farmer group follows a set strict set of quality control processes to ensure the best produce is delivered to you. We also encourage the farmer groups to maintain transparent quality guarantee policies (e.g. returns, refunds, etc). In the event that you are not satisfied with your order, please do get in touch and we will be happy to engage with the farmer group on your behalf.

Are we buying from you or from the farmers?

You will be purchasing directly from a farmer group or from a company that procures directly from farmers. We are taking no margin on the sale. Our role is simply coordinate orders and pass them on to these suppliers for fulfillment.

What payment methods are available?

Options will vary depending on the specific supplier but preference is for electronic payments (UPI, IMPS, NEFT) to maximize hygiene and safety. Payment options will be conveyed to you by our team once they connect with you following your submission of information

How long will it take to get my order?

Exact delivery times will vary by farmer group, however, on average 2-3 days between order and delivery.

Are these set boxes or can I customize orders?

Currently, most farmer groups are supplying set boxes due to emphasis on hygiene and logistic and economic feasibility.

Where will my fruit or vegetable box be packed? How do I know it will be hygienic?

Produce is packed and sealed in hygienic boxes directly on the farm or at farmgate collection centers to minimize handling.

Community Coordinators
Frequently asked questions for community coordinators
How do I get started?

To get started, submit the form on the Community Coordinator page.

What does a community coordinator do? What are the criteria to be a community coordinator?

A community coordinator gets bulk orders from customers, coordinates with farmer groups for delivery and temporary storage (if necessary), collects and distributes payment, and coordinates with customers for order pickup.

Are there any benefits for a community coordinator?

Yes! In addition to being able to help farmers and your community, there is also an opportunity to earn. Get in touch with us via the form above and we will discuss further details.

I am willing to be a community coordinator, however, I do not know how to get orders from my community, can you help me?

Yes, we will do our best to provide you support. Although we cannot guarantee that you will be able to get orders, we will provide training and initial handholding to help you out. Contact us for more information.

What are the fruits and vegetables I will be selling?

Fruits and vegetable selection and prices change according to season and market conditions. Get in touch and we will share more information.

What if I am not in Mumbai or Pune?

Currently, we are only arranging deliveries to Mumbai and Pune, however, if you are from another location, please get in touch anyway and we will keep you updated as we expand the platform.

What if a customer is not satisfied with the order?

We work hard to ensure that farmer groups provide the highest quality produce, however, in the rare event that there are quality issues your first point of contact will be with the farmer group that delivered the product. If there are still issues, you can contact us and we will do our best to help.

Will I be an employee of Farm to Consumer?

You will be your own entrepreneur! In addition, Farm to Consumer itself is not a registered legal entity. We are a collaborative initiative between several stakeholders working to benefit farmers and consumers.

How do I handle payments with the farmer group / customers?

Payment modes will be decided between you and the customers / farmer groups. The preferred current form of payment is electronic (UPI, NEFT, IMPS) in order to maximize hygiene and safety.

Farmer / Suppliers
Frequently asked questions for farmers / suppliers
How do I get started?

To get started, submit the form on the Supplier page.

Who can be a supplier?

Our priority is on farmer groups such as FPCs and companies/organizations procuring directly from farmers.

Do you take a commission on orders?

Do you take a commission on orders?No, we ourselves do not earn a margin. Community coordinators may earn margin depending on situation.

Are there any location requirements?

Our current focus is on farmers based in Maharashtra. If you would like to supply from a different state, feel free to get in touch and we can keep you updated for future expansion.

What are your requirements on supply?

There are standardized quality and hygiene requirements to ensure that consumers get the best quality produce that is fresh and hygienic. Our team will discuss these requirements with you

Do we have to sort, grade, and pack the fruits and vegetables ourselves?

Yes, we are currently supplying pre-packed boxes for hygiene and quality control.

What if I am unable to pre-pack the boxes or if I want to set up a truck within a society itself?

While this is not our standard model, please get in touch with us anyway and we may be able to help you connect to a society that would like this arrangement

Are you only taking fruits and vegetables or can I supply other goods such as non-perishables or grains?

Please feel free to share with us your list of available goods and we can discuss the possibility of bringing you on the platform.

What are the payment methods?

You have freedom to set your own payment terms. Most farmer groups are taking payment on delivery and prefer electronic payments (UPI, NEFT, IMPS) to maximize safety and hygiene.